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    Skiffy, the SFF Net Wizard

Frequently-Asked Question

How do I enable SMTP authentication?

Skiffy says:

    When you send email using SFF Net's SMTP servers, your email client needs to log on, just as it does when retrieving your incoming mail. Logging on is called authentication, and the procedure will vary based on which email client you use.

    Rule number 1: See your email client manufacturer's documentation.

    Rule number 2: See SFF Net's email documentation.

    Quick instructions for popular email clients:

        Outlook Express - PC
        Outlook Express - Mac
        Outlook
        Netscape
        Eudora
        Forté Agent
        Opera
        The Bat!
        Pegasus
        Other readers not listed above

    Outlook Express - PC

      Versions 4.x and later
      1. Select Tools on the Outlook Express menu and open the Accounts item
      2. Click the Mail tab to show all your email accounts
      3. Highlight the SFF Net email account, and click the Properties button to show the settings
      4. Click the Servers tab, which shows you all the mail server settings
      5. In the Outgoing Mail Server section, make sure the My server requires authentication checkbox is checked
      6. Click the Settings... button next to it and be sure the Use the same settings as my incoming mail server option is selected.

    Outlook Express - Macintosh

      Versions 5.0.3 and later (upgrade here)
      1. Select Tools on the Outlook Express menu and open the Accounts item
      2. Find the SFF Net email account, Account Settings tab
      3. Click on Click here for advanced sending options
      4. Check the SMTP service requires authentication checkbox

    Microsoft Outlook

      Versions Outlook 98 and later
      1. Select Services on the Outlook Tools menu, which opens the email Services window (If your Tools menu has Accounts instead of Services, use the Outlook Express instructions above)
      2. Highlight the Internet E-mail account, and click the Properties button to show the settings
      3. Click the Servers tab, which shows you all the mail server settings
      4. In the Outgoing Mail Server section, make sure the My server requires authentication checkbox is checked
      5. Click the Settings... button next to it and be sure the Use the same settings as my incoming mail server option is selected.

    Netscape

      Versions earlier than 6.0
        We've got good news and bad news. Earlier versions of Netscape don't support SMTP Authentication, so the good news is that there are no configuration changes to make. However, the bad news is that you must now ALWAYS check for new incoming mail before sending outgoing mail. Your client only provides your username/password when checking for incoming mail, and this must happen before you can send mail. If you forget and only click to send mail, you may or may not get an error message, but your email will not be sent (it will remain in the Outbox).

        Repeat after me -- [cue hypnotic music] "I will always Get Mail first, then send... I will always Get Mail first, then send..."

      Versions 6.0 and later:

      1. Open the Mail & News window from the Netscape Tasks menu
      2. From Mail & News Edit menu, select and open the Mail & Newsgroups Account Settings item
      3. Click the Outgoing Server (SMTP) item and verify the Use name and password checkbox is checked.
      4. Enter your SFF Net username in the User Name: field.

    Eudora

      Versions earlier than 4.3
        Use the SMTP after POP method. Depending on your version, you may need to disable immediate sending of email so that you can check for mail first, then send messages later.

      Versions 4.3 and later

        SMTP Authentication is already turned on by default, so you probably don't need to make any changes. Hooray!

        However, if you want to check to make sure it's on:

        1. Select Tools on the Eudora menu and open the Options item
        2. Click the Getting Started icon and verify the Allow Authentication checkbox is checked.
        3. You can also set this for any other personalities you may use under Tools: Personalities

    Forté Agent

      Versions 1.8 and later:
      1. Open the User and System Profile window from the Agent Options menu
      2. Click the System tab and click the SMTP Authenticationbutton to open the settings window
      3. Make sure the Login with a username and password option is selected, and that the Use POP username and password checkbox is checked.

      Note for Free Agent 1.x users: Although Free Agent does have limited capability to send email, it does not support SMTP authentication. Since it also does not accept incoming email, it cannot do the alternate SMTP after Pop method of authentication either. At this time, you will be unable to send email through SFF Net servers using Free Agent.

    Opera

      1. Open the Edit active account window from the E-mail menu
      2. Click the Outgoing tab, and in the Queueing section, select and verify the Send queued e-mail after checking e-mail checkbox is checked.

    The Bat!

      1. Select Account from the Bat! menu and open Properties
      2. Select Transport
      3. In the Send Mail section, click the Authentication button.
      4. Make sure the Perform SMTP Authentication (RFC 2554) checkbox is checked.

        User-supplied instructions courtesy of chris.

    Pegasus

      Version 3.12 (and perhaps others)

      1. Select Tools, Internet Options, Sending (SMTP)
      2. Choose Authenticate by using my POP3 setting for username and password

        User-supplied instructions courtesy of Modean Moon

    Other readers not listed above

      You'll need to find the setting that controls SMTP Authentication (or SMTP after POP) in your particular program. SMTP authentication should be set to use your SFF Net username and password (these are the same ones used in your POP3 settings).

      If your client does not support SMTP authentication, it may support SMTP after POP. This means what it says -- the client will first check POP for mail (thus supplying your username/password) and then it will send any mail using SMTP. Our new server is smart enough to support this method, and accepts the POP username/password as your SMTP authentication.

      Once you've found the setting, please send a summary of the steps you followed to techsupport@sff.net so that we can update our instruction lists for others using your reader.

 

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